RESUME
EXPERIENCE
LEAD PRODUCT MANAGER / DESIGNER
The Myers-Briggs Company, iLabs | Sunnyvale, CA | April 2019–November 2020
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Owned roadmap for early-stage Edtech product with 100,000+ users
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Defined product vision alongside General Manager and Chief Technology Officer
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Worked directly with customers and internal teams to develop and prioritize product features
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Defined new product features with specs, wireframes, and final design deliverables
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Owned launch of new product features from end-to-end
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Provided necessary product training and support to internal teams and customers
Accomplishments:
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Launched key product feature for responsive web app that helped secure strategic partnerships for iLabs and supported high-level partnerships with federal and state governments
SENIOR UX DESIGNER
The Myers-Briggs Company | Sunnyvale, CA | March 2015–April 2019
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Lead UX strategy across multiple projects throughout the organization
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Collaborate and participate in cross-functional teams to design strategic solutions
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Develop thorough documentation and deliverables for development team (Zeplin and Google Docs)
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Design user flows, interactions, and use cases across mobile, tablet, and desktop
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Build wireframes and prototypes to test ideas and iterate (Axure RP, Sketch, and Invision)
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Pitch design concepts and ideas to various stakeholders—product managers, developers, and executive management teams
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Own product features from initial conceptualization through to launch
Accomplishments:
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Lead UX designer for large-scale, web app redesign project resulting in 56% of customers voluntarily upgrading to the new app within 11 months and 71% of customers describing the app positively (up from 56%)
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Lead UX designer for B2C responsive web app redesign project resulting in customer retention and increased sales
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Developed UX / UI strategy for migrating customers from the legacy web app to the new app
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Lead UX designer for large-scale company rebrand across U.S., U.K., Singapore, and Australia
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Served as the internal B Corp Committee Co-Chair, ensuring the company met the 80-point requirement to become a Certified B Corporation
LEAD UX DESIGNER
Sustainable Silicon Valley | Santa Clara, CA | October 2014–February 2015
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Designed and built low-fidelity prototypes
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Conducted usability testing through online survey (Google Forms)
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Gathered and analyzed feedback
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Iterated prototypes based on feedback
Accomplishments:
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Built low-fidelity prototypes for new web app to help companies assess their environmental sustainability
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Developed survey to get feedback and iterate on prototypes
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Presented prototypes to executive management team, which served to inform the UX process for future initiatives
UX DESIGNER
Young Women Social Entrepreneurs | Remote; San Jose, CA | September 2014–March 2015
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Conducted user research for ywse.org through customer interviews and surveys
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Gathered and analyzed user research
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Designed and built an interactive wireframe (Axure RP)
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Developed strategy for ongoing website improvements
Accomplishments:
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Conducted customer interviews with international chapter leaders to understand user pain points
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Developed thorough UX report summarizing findings for ywse.org, which included an interactive wireframe and strategy for ongoing website improvements
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Suggestions provided in UX report heavily influenced their website redesign
EDUCATION
PRATT INSTITUTE (NEW YORK, NY)
Master of Professional Studies in Design Management | 2014
Rank 1—GPA 3.9
FLORIDA INTERNATIONAL UNIVERSITY (MIAMI, FL)
Bachelor of Business Administration in Marketing | 2011
Cum Laude—GPA 3.5
SKILLS
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Wireframing
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Prototyping
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User Research
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Information Architecture
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User Diagrams / Flows
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UX Writing
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UX Strategy
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Documentation
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Design Management
TOOLS
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Figma
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Sketch
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Zeplin
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Invision
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Axure RP
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Illustrator
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InDesign
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Photoshop
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Asana
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Microsoft Teams
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JIRA
LANGUAGES
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English
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Spanish